Since Friday, 8 November 2024, Indonesia’s Mount Lewotobi Laki-Laki has erupted several times due to heightened volcanic activity. The volcano has released thick ash clouds and the Indonesian government has established an exclusion zone around the volcano. In addition, many airports have shut down and airlines have cancelled flights. Disruption to travel is anticipated as the volcanic activity continues in the region.
Policies purchased after 12:00am, 13 November 2024, AEDT will not provide cover for losses arising from this event as it is now widely reported in the media.
This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
If you’re already travelling
If you hold a policy with us and require emergency assistance due to this event, please contact our international assistance team as soon as it’s practicable and safe to do so.
For the latest advice, visit https://www.smartraveller.gov.au/.
How does this event affect your cover
Policies purchased after an event occurs will not provide cover for any losses which arise in relation to that event.
If you already had a policy with us, coverage is available subject to the policy terms and conditions and exclusions.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
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