A powerful 7.7 magnitude earthquake struck offshore north of Flores Island in East Nusa Tenggara, Indonesia on 15 August 2026 local time, triggering a tsunami warning for parts of eastern Indonesia. The earthquake caused strong ground shaking, landslides, damage to homes, public buildings and infrastructure, and disruptions to transport and local services. Authorities issued evacuation warnings for coastal areas and tsunami waves were recorded in some locations before the warning was later lifted. Numerous aftershocks have continued to affect the region. Travellers to affected areas may experience delays, cancellations, restricted access, accommodation disruptions and other travel impacts.
If you’re already travelling
If you hold a policy with us and require emergency assistance due to this event, please contact the Emergency Assistance team as soon as it’s practical and safe to do so.
For the latest advice, visit US Department of State.
How does this event affect your cover
If you already have a policy with us, coverage may be available subject to the policy terms, conditions, limitations and exclusions.
Policies purchased or extended once circumstances that could result in a claim are known, or should have been known, will not provide cover for any losses which arise in relation to those circumstances.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy, you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
