The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
Travel Alert: Latest coronavirus (COVID-19) update
(Advice as at 3 Feb 2022; update to advice posted 4 Mar 2020)
The Coronavirus (COVID-19) pandemic continues to impact travellers’ plans globally. Numerous governments worldwide have placed restrictions on travel or have banned travel altogether. Travellers are advised to closely monitor these warnings and restrictions as they may change with little or no warning. Please read the latest government and health advice to see if your planned travel is affected.
Whether or not your policy can cover you for events relating to COVID-19 will depend on:
- The policy and plan you have purchased;
- When you purchased it; and
- If there is a travel warning in place for the country or region.
While a country or region has a 'Do Not Travel' warning in place for an event, our travel insurance won't cover you for loss that arises from that event if you: plan to travel to; travel to; or remain in that country or region.
This includes claims relating to COVID-19 for travel in a country or region where there is a ‘Do Not Travel’ warning in place due to COVID-19, regardless of the date your policy is purchased.
Can COVID-19 be covered under my policy?
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For policies purchased before 23 Jan 2020: |
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Check your PDS as exclusions may apply, including but not limited to exclusions for contagious disease, epidemics, or pandemics. |
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For policies purchased between 23 Jan 2020 - 30 Jan 2020: |
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Cover is not available for any event relating to COVID-19 for travel to and/or from China. For other destinations, check your PDS as exclusions may apply, including but not limited to exclusions for contagious disease, epidemics, or pandemics. |
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For policies purchased between 30 Jan 2021 – 31 Jan 2022: |
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Cover is not available for any event relating to COVID-19 for all destinations. |
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For policies purchased from 3 Feb 2022: |
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Following the release of a new World Nomads product, we can offer cover for some Coronavirus related events. Refer to the terms, conditions, limitations and exclusions of your PDS for further information. Note: Our travel insurance will not cover you for losses arising from COVID-19 if you plan to travel to, travel to, or remain in a country or region for which the Australian Government has issued a ‘Do Not Travel’ warning in relation to COVID-19. |
You can find previous travel alerts at our website. Visit smartraveller.gov.au and health.gov.au to stay up to date with the latest travel advice.
Note: Cover offered by travel insurance policies issued and managed by nib Travel Services (Australia) Pty Ltd varies, and policies purchased may contain exclusions relating to a contagious disease, epidemic or pandemic, to a government prohibition or regulation, or to government advice against travel to a destination. Please read your PDS for the full policy terms, conditions, limitations and exclusions.
If your travel plans are affected:
- Contact your airline, cruise or tour operator to check if tourist services are affected.
- If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your PDS for more details, or contact our Customer Service Centre to discuss your plans before making any changes.
- Injured or ill? Contact the 24/7 Emergency Assistance team as soon as possible. Their details are listed on your Certificate of Insurance.
- In the event of a claim covered by your policy, you must do everything reasonable you can to minimise and reduce the cost of the claim, and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form, and if you need help doing this, contact us.
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