The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
Heavy rainfall in Bali from 9 September 2025 has led to flooding across several areas, including Kuta, Klungkung and Denpasar. Reports indicate there have been casualties, with major roads submerged and some access routes to Denpasar Airport affected by both flooding and landslides.
Ngurah Rai International Airport has advised it remains fully operational, with measures in place to maintain services, however airlines are encouraging travellers to allow extra time for their journey, and the airport is coordinating with transport operators to help manage passenger access.
If you’re already travelling
If you hold a policy with us and require emergency assistance due to this event, please contact our Emergency Assistance team as soon as it’s practical and safe to do so.
For the latest advice, visit https://smartraveller.gov.au/
How does this event affect your cover
If you already have a policy with us that you purchased before this event occurred, coverage may be available subject to the policy terms, conditions, limitations and exclusions.
Policies purchased after an event occurs will not provide cover for any losses which arise in relation to that event.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy, you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.Was this article helpful to you?
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