The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
Has an unexpected event caused you to cancel or re-arrange your trip before it’s even started? Your policy may be able to cover your cancellation or rescheduling fees for certain events.
If something sudden and unavoidable happens causing you to cancel or rearrange your trip before you leave home, World Nomads may be able to help with Trip Cancellation or Trip Interruption expenses, but only if the reason follows an insured event.
Read on to find out more about what’s covered and what’s not, as well as what you need to do to make a claim, when you need to cancel or reschedule your travel plans.
We get it. Things don’t always go according to plan. If you need to cancel or reschedule your trip here’s what you need to do:
When making a claim, you’ll need to show:
If you need to cancel your trip due to illness or injury don’t leave it until the last minute. Read our article on what to do if you need to cancel because you or someone in your travel party is sick or hurt and be prepared for the unexpected.
Travel Insurance is not designed to cover everything so take the time to read the full description of cover in your PDS for the full details on what’s not covered (particularly Section 3 Cancellation and Trip Interruption). This way, there are no surprises if you need to use it. If you are unsure, get in touch and we can help make things clearer for you.
As a general overview, here are the main things that aren’t covered:
With World Nomads you can get an instant quote anytime, anywhere, before you leave home or while you’re on the road.
When cancelling or rescheduling your trip you will need to provide evidence of purchases and cancellation / rescheduling. If you can’t provide associated receipts your claim may be denied. Read your PDS to ensure you’re familiar with claim requirements.
Yes. World Nomads offer two levels of cover, Standard and Explorer, and both offer cover for a range of benefits including pre-trip cancellation. You can compare the two plans here.
This is only a summary of cover and does not include the full terms, conditions, limitations, and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
We’re here to help if you have a question about travel insurance. We’re available:
Before your trip, check the latest government advice for any travel alerts for your destination.