You’ve arrived at your destination and you’re waiting and waiting by the carousel...but nothing! Your checked-in baggage hasn't turned up and you're coming to the realization that it’s never going to…
If your checked-in baggage has been lost permanently by a common carrier we may be able to help ease the pain of lost luggage.
Once confirmed as permanently lost by the carrier, you may claim for the personal belongings that were in those lost bags and the bags too (with some exceptions – see ‘what’s not covered’).
Read on to find out how and what you can claim if luck isn't on your side.
The amount you can claim depends on what plan you buy (Standard or Explorer) and how many travelers are listed on your policy.
The table below outlines how much you can claim based on which travel insurance plan you choose, and whether you’re a single traveler or traveling in a party of two or more:
| Plan | 1 Traveller (Single) | 2+ Travellers (Couple/Family) |
|---|---|---|
| Standard | up to $350 per item, total claim $2,000 | up to $350 per item, total claim $4,000 |
| Explorer | up to $700 per item, total claim $10,000 | up to $700 per item, total claim $20,000 |
If your belongings are deemed permanently lost by an airline, there are steps you need to take to put the claims process in motion.
Travel insurance is not designed to cover everything, so take the time to read the terms, conditions, limits, and exclusions in the PDS, particularly Section 4 – Your Belongings and the General Exclusions, so there are no surprises if you do need to use it.
Loss to any of the following is NOT covered if left in checked-in baggage/held by the carrier for transport:
Whether you’re in the midst of planning a trip or you’re already on the road, World Nomads can provide simple and flexible travel insurance. Get an instant quote online today and discover how we can help you come unstuck if the worst happens.
If your bag doesn’t show up on the luggage carousel, you’ll need to report it to the airport’s baggage claim office where you can fill out and lodge the required ‘Property Irregularity Report.’ Always provide as much detail as possible when filling out your PIR, including your forwarding address.
No, we will not pay for a claim on high-value items (such as a laptop, camera, jewelry, and other specified high-value items) if they are lost by a common carrier when kept in your checked-in baggage. Read over the ‘What’s not covered - Specific Exclusions under Section 4’ and ‘What you must do’ for full details.
While lost baggage is the most common traveler complaint, there are a few things you can do to minimize the likelihood of your baggage going AWOL permanently. Always secure an ID tag to each piece of your luggage, detailing your name and contact details. You can also buy luggage GPS trackers, so you always know where your bags are.
This is only a summary of cover and does not include the full terms, conditions, limitations, and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
We’re here to help if you have a question about travel insurance. We’re available:
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice.
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.