The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
We’ll pay for your reasonable additional travel expenses (equivalent to a return Economy Class airplane ticket) for you to resume your trip to the destination where you would have been (according to your original travel plan at the time you are resuming your trip) if you are:
1. medically evacuated or repatriated home due to an acute serious illness or acute serious injury; or
2. using the compassionate emergency repatriation cover.
If you’d like to resume your trip, you MUST advise us within 30 days following your repatriation or compassionate return home.
Provided your policy is still valid (that is, it’s the same policy that covered your unexpected return home and has not expired) and we’ve agreed to cover your additional travel expenses to get you back to your adventures, you’ll be covered by the Resumption of Trip benefit.
Travel insurance is not designed to cover everything, so take the time to read the policy wording for the full terms and conditions, particularly Section 14 Trip Interruption and Section 15 Resumption of Trip and the General Exclusions, so there are no surprises if you do need to use it.
Here are the main things that aren’t covered:
We’re here to help if you have a question about travel insurance. We’re available:
For policies purchase on or after 2 December 2018:
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For policies purchased before 2 December 2018:
Before your trip, check the latest government advice for any travel alerts for your destination.