Maybe you’ve decided not to travel after all, or your plans changed right after you bought the policy. All our policies are subject to a period within which you may be able to cancel your policy without any penalty.

What is a cooling off period?

The cooling off period is the period of time following the purchase of one of our travel insurance policies during which you can cancel the policy and receive a refund.

The cooling off period depends on your Country of Residence, so be sure to check your Policy Wording for details on what this period is. Outside of this period, if you want to cancel your policy, you can contact us.

How does the cooling off period work?

If you cancel your policy with World Nomads within this period, we will refund your premium as long as you aren’t using your policy in any way. This could mean that you haven’t yet:

  • Left home or started your trip (and if you purchase your policy while already overseas, to start the same day, we consider that you have started your trip);
  • Made a claim;
  • Incurred a claim; or
  • Exercised any right under the policy.

How do I cancel my policy during this period?

If you are eligible to cancel your policy during the cooling off period, you can cancel it by:

What if I cancel my policy outside the cooling off period?

Contact us to cancel your policy outside of the cooling off period. Be aware that if you cancel cover outside of the cooling off period, no refund is provided. Check your Policy Wording for more information.

Get a quote 24/7

With World Nomads you can get an instant quote anytime, anywhere, before you leave home or while you’re on the road.

What is the difference between canceling my policy and lodging a claim for cancellation expenses?

If you’re not sure what you want to do, as time is of the essence, please contact us and we can help further explain the options available to you.

Need more info? Check out this guide for more information on how to amend, extend or cancel your policy.

Travel insurance doesn’t cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage. If you have any questions, please contact us.


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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1)

Contact us

Phone

For policies purchase on or after 2 December 2018:


+353 21 237 8007

_________________


For policies purchased before 2 December 2018:


+61 2 8256 1542