More information about traveling abroad and the Zika Virus.
For information relating to policies purchased prior to 14 July 2021 12:00am UTC, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 14 July 2021 please see below.
According to the Centers for Disease Control and Prevention (CDC), "Because Zika infection during pregnancy can cause severe birth defects, pregnant women should not travel to areas with Zika outbreaks”. Zika virus can be spread to unborn children and has been linked to a serious birth defect of the brain called microcephaly. Partners of pregnant women and couples considering pregnancy should know the risks to pregnancy and take prevention steps. All travelers should strictly follow steps to prevent mosquito bites and prevent sexual transmission during and after the trip.
Specific areas with ongoing Zika virus transmission are often difficult to determine and are likely to change over time. If traveling, please visit the CDC Travelers' Health site for the latest travel information. For more information, you can also visit our safety story on Zika, which contains useful advice for traveling to any country where the Zika virus may be present.
If you have a medical emergency, please contact our 24/7 Emergency Assistance team as soon as possible.
Ask the local operator to connect you on a reverse charge basis or claim your call costs later.
You’ll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and a local phone number handy when you call.
The policy isn’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
We’re here to help if you have a question about travel insurance. We’re available:
For policies purchase on or after 2 December 2018:
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For policies purchased before 2 December 2018:
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.