Don't let your medical costs bury you.
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For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
This information is for New Zealand residents.
If your luck runs out and you get sick or injured overseas, our 24 hour Emergency Assistance Team will be there for you. They'll look after you and keep your people back home informed, so you can get back on your feet and keep travelling.
If accident or injury should strike, and you buy the policy for the activities you'll be doing, you can be covered for a whole range of emergency treatment, including:
| Cover | Explorer Plan | Standard Plan |
|---|---|---|
| Hospitalisation | ||
| Doctor's visits | ||
| Prescribed medication | ||
| Chiro, osteo, acupuncture | ||
| Assault or trauma counselling |
We also have a 24 hour Emergency Assistance Team who can guide you to the nearest hospital and set up direct payments to the medical facility. Their network has a global reach, so wherever you are, they can help.
Travel insurance isn’t designed to cover everything. Common claims for overseas medical expenses we see where there's no cover include:
For more information check out our article on overseas medical coverage and read your policy carefully before you buy.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
It’s essential that you get in contact with our 24/7 Emergency Assistance team as soon as possible, so that the team can support you from the time you fall sick or get injured until the time you're well again.
So that our Emergency Assistance Teams can assist you quickly, please be ready with the following:
Over a day or two I suddenly developed an incredible pain in my backside, to the point where I could no longer sit down without incredible pain. I went to the doctor and was diagnosed with grade 2 Hemorrhoids, which he said would need to be operated on quickly. I had the operation and had to go back often for checkups and further treatment
Protect your trip from unexpected cancellation.
We’ve got your back.
Take the pain out of medical costs.
We’ve got your back.
We'll get you to hospital in a flash
Help starts here.
Cover your stolen or damaged gear and tech.
Help starts here.
If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
From New Zealand & Overseas:
+61 2 8263 0470 or
+61 2 8292 1470
(reverse charges via an operator from anywhere in the world)
Within Australia (Free call): 1800 611 210
Here are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
Before your trip, check the latest government advice for any travel alerts for your destination.