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The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.

Thank you for your patience while we complete this work.

Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.

If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.

  1. World Nomads
  2. Nz
  3. Travel Insurance
  4. Whats Covered
  5. Emergency Assistance

Worldwide 24 hour Emergency Assistance

Wherever you are, we’re there to help!

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Emergency Assistance for New Zealanders 

24 hours a day, 7 days a week

If it's an emergency, such as a serious injury, sudden illness, an accident or hospitalisation, contact our Emergency Assistance team as soon as possible. Our Emergency Assistance Team are available 24/7, 365 days a year.

From New Zealand & Overseas:

+61 2 8263 0470

+61 2 8292 1470

Within Australia (free call):

1800 611 210

SMS: +61 4 1720 4602

Email: assist@worldnomads.com

Not a kiwi? Find the right Emergency Assistance team: 

Be prepared.

So that our Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location
  • Prescribed medication (if any)

How does my travel insurance policy help me in an emergency?

Learn how your travel insurance policy can assist if you're in an emergency situation by watching this video.

Bitten by a tick in Colombia

I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.
Claim Paid: USD $1,134.17
A.B. Norwegian Nomad in Colombia