The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
The policy available to residents of New Zealand has a NZD$100 policy excess applied to most benefits.
This means you're required to contribute NZD$100 towards all expenses arising from any one event, depending on the benefit claimed. The policy excess applies to all policy benefits, except Local Funeral Expenses/Repatriation of Remains, Clinical psychology, Personal Accident, Personal Liability, or Kidnap/hijack cash daily benefit, as shown in the Summary of Benefits in the Policy Document.
Where applicable, the excess will be deducted from your claim before your claim is paid.
If your combined expenses for any one event are less than the excess, your insurance will not reimburse you. The Policy Document will tell you when an excess does and doesn't apply.
Sorry, it's not possible to buy out the policy excess.
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For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
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+61 2 8263 0470
From anywhere in the world:
+61 2 8292 1470
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1800 611 210
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0800 666 237
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+61 2 8256 1542
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1300 787 375