Does my travel insurance cover medical costs upfront or do I have to pay and claim later?

Who pays depends on what’s happened!

If it’s an emergency situation where hospital admission and/or medical evacuation is required, we'll cover these costs upfront (provided the incident is covered as per the policy wording, of course).

You, a member of your travelling party, a friend or an immediate relative must contact our emergency medical assistance team as soon as possible to confirm cover, manage costs and any potential claim if you:

  • have been admitted to hospital as an in-patient for at least one night;
  • get medical treatment or need ongoing treatment abroad;
  • are injured, are hospitalised or suffer psychological trauma in an assault abroad; or
  • need emergency transport, medical repatriation or a medical escort.

If it's not an emergency, e.g. you see the doctor at the local medical centre, then you would pay upfront and make a claim online once all treatment is complete.


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Contact our Emergency Medical Assistance Team

For help in an emergency, contact the Emergency Medical Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchased on or after 27 June 2024:

_________________

For policies purchased before 27 June 2024:
Phone: +353 (0) 90 640 6460

Email

For policies purchased on or after 27 June 2024:

worldnomads.assist@collinsoninsurance.com

_________________

For policies purchased before 27 June 2024:

worldnomadsassist@axa-assistance.com

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchased on or after 27 June 2024:


Phone: +353 4 69 017 161

_________________

For policies purchased before 27 June 2024:


Phone: +353 (0) 90 640 6460

_________________

Email

For policies purchased on or after 27 June 2024:

worldnomads.clmsie@collinsoninsurance.com

_________________

For policies purchased before 27 June 2024:

https://worldnomads.claims.axa.travel

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