If you have to make a claim, the easiest way is to claim online. The following guide will step you through how to do this.
As we’ve recently changed our insurer, please select the date you bought your policy to access the right information:
For policies purchased on or after 27 June 2024
1. Gather your receipts
It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Claims must be submitted within 60 days of the date of your trip return. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.
2. Sign in
Sign into your World Nomads membership. Use the links to 'Make a claim' once signed in to your membership dashboard.
3. Make a new claim
Select the policy you wish to claim against. If you're having trouble finding your policy, contact us and we'll check your membership. You may have purchased it as a guest or under a different email address so your policy won't show up in your membership.
4. Tell us what happened
Simply follow the prompts and answer all the questions relevant to your claim to tell us who was involved, what happened and when.
You may also need to:
- List your expenses: List each expense for the amount shown on your receipt/invoice and answer all other questions.
- Add your bank details: Upload your documentation, receipts, invoices or other proof of your expenses
5. Review your claim
Check your claim details or edit your claim before you submit it if needed.
6. Submit your claim
Travel claims are managed by Collinson Insurance Solutions Europe Limited. Their dedicated claims team will carefully review your claim and promptly inform you if any additional documentation is required. While Collinson strive to process claims swiftly, during peak travel seasons, we kindly ask for your patience, allowing up to 10 working days for a response.
7. Communicate with the claims team
You can also contact the claims team if you've got questions about your claim.
Policies purchased before 27 June 2024
1. Gather your receipts.
It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.
2. Sign in
Sign into your World Nomads membership. Use the links to 'Make a claim' once signed in to your membership dashboard.
3. Make a new claim
Select the policy you wish to claim against. If you're having trouble finding your policy, contact us and we'll check your membership. You may have purchased it as a guest or under a different email address so your policy won't show up in your membership.
4. Tell us what happened
Simply follow the prompts and answer all the questions relevant to your claim to tell us who was involved, what happened and when.
You may also need to:
- List your expenses: List each expense for the amount shown on your receipt/invoice and answer all other questions.
- Add your bank details: Upload your documentation, receipts, invoices or other proof of your expenses
5. Review your claim
Check your claim details or edit your claim before you submit it if needed.
6. Submit your claim
The claims team managed by Inter Partner Assistance S.A UK Branch will review your claim and let you know if they need extra documentation. It can take up to 10 business days to hear from them, depending on how busy they are, so please be patient.
7. Communicate with the claims team
You can also contact the claims team if you've got questions about your claim.
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For help in an emergency, contact the Emergency Medical Assistance Service. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
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For policies purchased before 27 June 2024:
Phone: +353 (0) 90 640 6460
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
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For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
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For policies purchased before 27 June 2024:
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For policies purchased on or after 27 June 2024:
worldnomads.clmsie@collinsoninsurance.com
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For policies purchased before 27 June 2024:
https://worldnomads.claims.axa.travel
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