For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
As we've recently changed our insurer, please select the date you bought your policy:
For policies purchased on or after 1 September 2021
If you’ve tried to lodge a claim via World Nomads’ member portal and it’s just not working – whether it be poor WIFI, no WIFI or no computer, you have two options:
- You do not have to lodge your claim as soon as you incur some unexpected expenses – you can do it later when you return home or reach a location where there is good WIFI or computer facilities.
- If you would like to get your claim underway, and lodge it as soon as possible, then you can contact the Claims Services team which is managed by the insurer Inter Partner Assistance S.A. who can take your claim details over the phone. Their details are:
Opening hours: Monday - Friday 9:00am - 5:00pm (UK time)
Belgium
Phone:+32 (0)2 808 66 32
Website: worldnomads.claims.axa.travel
Denmark
Phone: +45 89 87 30 23
Website: worldnomads.claims.axa.travel
Germany
Phone: +49 (0)335 5622 3012
Website: worldnomads.claims.axa.travel
Netherlands
Phone: +31 (0)20 8080731
Website: worldnomads.claims.axa.travel
For policies purchased before 1 September 2021
World Nomads understands that at times you might not have any access to internet or you’ll be in a location where Wifi is not very reliable. If you find yourself in this situation, please follow the following instructions:
Step 1: Get your paperwork together
To settle your claim, World Nomads is going to need certain documents and evidence from your travels.
Step 2: Download and complete a claim form
If you have internet up and running then email us claimsEU@worldnomads.com for a form or alternatively you can download a claims form if your internet connection is unreliable.
In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can.
5 tips to better claims
- You can complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
- Make sure you sign the claims form.
- Make sure you send us all of your supporting documents.
- If in doubt, tell us more not less.
- If posting your claim, take copies of everything and send it recorded delivery.
Step 3: Send us your claim
Please check through your form thoroughly and then send your completed claim form together with original supporting documents and keep a copy for your records.
- The fastest way to submit a claim is by email.
- Scan or photograph all pages of your claim form.
- Scan or photograph all supporting documents.
- Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject.
- Email the claim to claimsEU@worldnomads.com
Alternatively, mail your documents to:
Travel Claims
nib Travel Services
City Quarter, Lapps Quay
Cork T12 Y3ET Ireland
We’re here to help if you have a question about your claim. We’re available from 9am to 5pm, during Ireland business hours.
From anywhere in the world:
Phone: +353 21 237 8006
Email: claimsEU@worldnomads.com
How do I make a claim on my travel insurance?
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
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- Emergency Assistance Contact
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Contact our Emergency Medical Assistance Team
For help in an emergency, contact our Emergency Medical Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
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For policies purchased before 27 June 2024
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
For policies purchased on or after 27 June 2024:
For policies purchased before 27 June 2024
For policies purchased on or after 27 June 2024:
Belgium
worldnomads.clmsbe@collinsoninsurance.com
Denmark
worldnomads.clmsdk@collinsoninsurance.com
Germany
worldnomads.clmsde@collinsoninsurance.com
Netherlands
worldnomads.clmsnl@collinsoninsurance.com
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For policies purchased before 27 June 2024: