I don't have receipts for my personal items. Can I still make a travel insurance claim?

For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.

Yes you can make a claim if you don't have receipts, but you will still be asked to provide proof of ownership for the stolen or damaged items.

We understand that you might not be able to produce such receipts for each and every item, but you still have to 'tip the balance' and should be able to provide evidence of ownership where you could be reasonably expected to have such evidence.

Proof of ownership can include photographic evidence in conjunction with warranty cards, manuals, receipts, bank or credit card statements. In the end, common sense prevails and you should ask yourself, "Does this conclusively prove that I owned this item?".

Contact us if you have any queries relating to your claim and what you need to send in to support your claim.


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Contact our Emergency Medical Assistance Team

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For policies purchased on or after 27 June 2024:


+44 (0) 144 444 2015


+44 (0) 144 444 2017


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For policies purchased before 27 June 2024:


+32 (0)2 808 66 32


+45 89 87 30 23


+49 (0)335 5622 3012


+31 (0)20 8080731

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For policies purchased on or after 27 June 2024:

worldnomads.assist@collinsoninsurance.com

_________________

For policies purchased before 27 June 2024

worldnomadsassist@axa-assistance.com

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available

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Phone

For policies purchased on or after 27 June 2024:


+44 (0) 333 333 9621


+44 (0) 333 333 9619


+44 (0) 333 333 9618


+44 (0) 333 333 9617

_________________

For policies purchased before 27 June 2024


+32 (0)2 808 66 32


+45 89 87 30 23


+49 (0)335 5622 3012


+31 (0)20 8080731

Email

For policies purchased on or after 27 June 2024:

Belgium

worldnomads.clmsbe@collinsoninsurance.com

Denmark

worldnomads.clmsdk@collinsoninsurance.com

Germany

worldnomads.clmsde@collinsoninsurance.com

Netherlands

worldnomads.clmsnl@collinsoninsurance.com

_________________

For policies purchased before 27 June 2024:

https://worldnomads.claims.axa.travel