The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
Yes, you can make a claim for the expenses you incur to replace your passport if it’s stolen, lost or damaged under specific circumstances.
The costs to replace your passport including:
Report the theft or loss of your passport to:
When making a claim for your lost or stolen passport, you must provide the written police report and receipts for all costs incurred to support your claim.
Also be aware that any claim submitted related to the theft, loss or damage to your passport will have a €100 policy excess deducted per insured person, per event.
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the policy wording for full details on what’s covered and what’s not covered.
There’s no cover for:
We’re here to help if you have a question about travel insurance. We’re available: