Home
Ca En
Help
Insurance
Emergency Claims
Claiming If I Can T Complete It Online

How do I make a claim if I can't complete it online?

It is your insurer who determines what format your supporting documentation must be received in order to proceed with assessing your claim.

Travel Guard Canada requires that you send (by post) your original copies of the requested documentation to support your claim

New Brunswick, Newfoundland and Saskatchewan Residents:

Travel Guard Canada
c/o Global Excel Management
73 Queen, Sherbrooke, Qc
J1M 0C9

From Canada and the Continental USA, call 1-888-566-8028 OR
International Collect at 1-819-566-8028

All Other Provinces:

Travel Guard Canada
Attn: Claims Department
120 Bremner Boulevard, Suite 2200, Toronto, ON M5J 0A8

From Canada and the Continental USA, call 1-866-878-0192 OR
International Collect at 1-416-646-3723

Everyone:

Email: worldnomads@travelguard.com - if you have any questions about your claim

Last updated: Jan 13, 2023 12:33 PM

Was this article helpful to you?

I found this article to be helpful

No, this is not the info I need

Search help center

Can I Make a Travel Insurance Claim Without Receipts?
How to contact the World Nomads claims team
Can someone speak my language?
Can I make a claim whilst I'm away?

We can help you...

Make a claim

Get emergency assistance

Can't find the answer you are looking for?

All contact details
Emergency Assistance Contact
Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact Worldwide Emergency Medical Assistance and LiveTravel™, 24 hours a day, 7 days a week.

Be prepared, so that our Emergency Assistance teams can assist you quickly, please be ready with the following:

Your policy number
A contact number for where you are now
The nature of your problem
Your location
Prescribed medication (if any)

Contact us

Phone

International collect:
+1 416 646 3723

Within Canada & continental USA, toll free:
+1 866 878 0192

Email

medicalsp@travelguard.com

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us

Phone

New Brunswick, Newfoundland and Saskatchewan Residents:

Within Canada & Continental USA:
1 888 566 8028

International collect:
1 819 566 8028

_________________

All Other Provinces:

Within Canada & Continental USA:
1 866 878 0192

International collect:
1 416 646 3723

Email

worldnomads@travelguard.com

By providing your country of residence, we can display information relevant to you

Your country of residence is the country where you:

Are a citizen or a legal resident
Have access to long term medical care through a national health insurance scheme and/or private health insurance (not including reciprocal health agreements)
Will be repatriated to for ongoing medical care if you’re unable to continue your trip
Have unrestricted, unconditional right of entry
Have a residential address

Search for your country of residence:

Set residence

Not ready to provide your country of residence? View general information

Please select your country of residence

World Nomads
Travel insurance
Get a quote
Travel alerts
Footprints donations
Responsible travel
Travel guides
Creative scholarships
Storytelling tips
Travel podcasts

About us
Who we are
Meet the team
Travel Manifesto
Media Center
Partner Program
Job openings
Be a contributor
Site map
Terms of use
Privacy

Need help?
Help & emergencies
Make a claim
Help center
Contact us
Modern Slavery Statement
Cookie Settings

Already a member? Sign In

Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.

WorldNomads.com Pty Limited (ABN 62 127 485 198 AR 343027, NZBN 9429050505364) at Governor Macquarie Tower, Level 18, 1 Farrer Place, Sydney, NSW, 2000, Australia is an Authorised Representative of nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173 AFSL 308461, NZBN 9429050505340), and is underwritten in Australia and New Zealand by Pacific International Insurance Pty Ltd, ABN 83 169 311 193, NZBN 9429041356500. nib Travel Services Europe Limited trading as nib Travel Services and World Nomads is regulated by the Central Bank of Ireland. nib Travel Services Europe Limited (Company Registration Number 601851), at City Quarter, Lapps Quay, Cork, T12 Y3ET, Ireland. In Europe the policy is manufactured by Collinson Insurance Europe Limited which is authorised and regulated by the Malta Financial Services Authority (Registration no. C89977). nib Travel Services Europe (UK Branch) is authorised and regulated by the Financial Conduct Authority, FRN 988371. Registered Office: Birchin Court, 20 Birchin Lane, London, EC3V 9DU. Co/Est. No. FC039523/BR024629. In the UK the policy is underwritten by Collinson Insurance which is a trading name of Astrenska Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 202846). WorldNomads.com Pty Limited markets and promotes travel insurance products of nib Travel Services Limited (License No.1446874), at PO Box 1051, Grand Cayman KY1-1102, Cayman Islands. World Nomads Inc. (1585422), at 2201 Broadway, Suite 400, Oakland, CA 94612, USA, plans are serviced by Trip Mate, a Generali Global Assistance & Insurance Services brand, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al and non-insurance Travel Assistance Services provided by Generali Global Assistance, FootprintlD®, Blue Ribbon Bags, and Runway Health. World Nomads (Canada) Ltd (BC: 0700178; Business No: 001 85379 7942 RC0001) is a licensed agent sponsored by AIG Insurance Company of Canada at 120 Bremner Boulevard, Suite 2200, Toronto, Ontario, M5J 0A8, Canada. World Experiences Seguros De Viagem Brasil Ltda (CNPJ: 21.346.969/0001-99) at Rua Padre João Manuel, 755, 16º andar, São Paulo – SP, Brazil is an Authorized Partner (Representante) of Chubb Seguros Brasil S.A. (CNPJ: 03.502.099/0001-18) at Av. Nações Unidas, nº 8.501, 27º andar -, Edifício Eldorado Business Tower, Pinheiros through the SUSEP Process 15414.900439/2015-34. All World Nomads entities listed above, including nib Travel Services Europe Limited, nib Travel Services Limited and nib Travel Services (Australia) Pty Ltd, are subsidiaries of nib holdings limited (ABN 51 125 633 856).

How do I make a claim if I can't complete it online?

New Brunswick, Newfoundland and Saskatchewan Residents:

All Other Provinces:

Everyone:

Was this article helpful to you?

Related Articles

We can help you...

Make a claim

Get emergency assistance

Can't find the answer you are looking for?

Contact our Emergency Assistance Team

Contact us

Contact our Claims Team

Contact us