Worldwide 24 hour Emergency Assistance

Wherever you are, we’re there to help!

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As featured in:

Emergency Assistance for Canadian Residents

No matter where you are in the world, our 24/7 Emergency Assistance partners at Travel Guard are ready to help—24 hours a day, every day of the year. Whether it’s a medical emergency, stolen gear, missing bags, or a natural disaster, they’re the first call to make. Need a translator? They can help with that too.

When you call, you’ll be asked if you are experiencing a travel emergency. If you are having a medical emergency, you’ll be connected with Emergency Assistance right away. If your situation is not urgent and you are calling outside of normal business hours, you’ll be able to leave a message and be called back.

The contact information for medical emergency assistance is:

Phone: +1 866 878 0192 (toll-free from Canada and the Continental U.S.); or

Phone: +1 416 646 3723 (collect from anywhere else in the world)

Email:medicalsp@travelguard.com

For non-medical emergency assistance or customer services inquiries, please contact:

Phone: +1 877 328 2528 (toll-free from Canada and the Continental U.S.); or

Phone: +1 416 646 3723 (collect from anywhere else in the world)

Non-medical emergencies or customer service Email: infoCAN@worldnomads.com

Not Canadian? Find the right Emergency Assistance team:

Be prepared

So that our Emergency Assistance teams can assist you quickly, please be ready with the following:

Your policy number
A contact number for where you are now
The nature of your problem
Your location
Prescribed medication (if any)

Bitten by a tick in Colombia

I was bitten by a tick in the Sierra Nevada region in Colombia and infected by borrelia (a bacterial disease). A doctor examined me and I was treated for borreliose with antibiotics and probiotics. However the symptoms of brain fog and dizziness persisted making it unsafe for me to continue to travel, so the emergency assistance team organised medical repatriation to fly me home to Norway.

Outcome: Repatriation and Medical Expenses Paid
A.B. Norwegian Nomad in Colombia.

This information is for Canadian residents only. All of the information we provide about travel insurance is a brief summary only. It does not include all terms, conditions, limitations, exclusions and termination provisions of the travel insurance plans. Coverage may not be available in all provinces. Please carefully read your policy wording for a described full description of coverage. World Nomads is supported by different insurers from around the world, with variations in coverage and terms depending on your country of residence, the plan you buy and what’s happened to you. The insurance products described are available for Canadian residents through World Nomads (Canada) Ltd (“World Nomads”) are underwritten by AIG Insurance Company of Canada.