The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
Friday, September 8, a 6.8 magnitude earthquake struck the High Atlas mountains, southwest of Marrakesh, causing widespread destruction and the loss of many lives.
Government agencies and news outlets reported widespread disruption to transportation routes due to the extent of damage in the area. Further impacts to travel are expected.
If you are in the affected areas, follow the advice of local authorities, including evacuation orders, at all times. Travellers in these areas may experience disruption to their travel plans.
If you’re already travelling in Morocco
While our policies for Canadian residents do not provide trip interruption coverage if your destination accommodation has been made uninhabitable due to natural disaster, if you are in the area and require emergency assistance, please contact our Emergency Assistance team as soon as it is safe to do so.
If you’re planning to travel in these regions
You may have coverage for trip cancellation if your destination accommodation has become uninhabitable because of natural disaster, as long as you purchased your policy before the event happened. Coverage is not available for this event for any policies purchased on or after Saturday, September 9, 2023.
Please read your full policy wording for full terms and conditions.
Before commencing travel, please check the Canadian government website for travel advice and advisories applicable to your destination and monitor media coverage.
If you need to change your travel arrangements, contact your airline, tour operator or travel agent for assistance in the first instance.
If you have any other queries, please get in touch.
This is only a summary of coverage and does not include the full terms and conditions of the policy. It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions. If you do not understand your coverage, or if you have questions, just ask us.
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