If your gear has been stolen or damaged, here's how we can help.
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This information is for Australian residents.
Lost, stolen and damaged luggage incidents make up nearly half of all travel insurance claims. Back up all of your photos, contacts, and essential documents, and read up on all the common scams and thefts in whatever places you're travelling to. You can't be too careful.
Your policy will have very specific limits, both on the total value of the luggage covered, and on individual items. If there're some items you're bringing that exceed those limits, you might want to specify them when you purchase your policy. It'll cost you more, but if you have to claim, it'll probably be worth it.
Our policies can cover for you if your gear is:
There are of course conditions on how cover applies. For example, we won't cover your electronics or jewellery if you check them into an airline. Read through the policy wording so there are no surprises.
Travel insurance isn’t designed to cover everything. Common claims we see where there's no cover include:
If you’re ready to start exploring our travel cover options and optional extras, then visit our Get a Quote page and tell us your travel details.
This is not a full list of what's covered and not covered. There are item limits and conditions that apply, so for more information check out our article on baggage cover and personal effects and read your policy carefully before you buy.
It doesn't get much more touristy than this. My iPhone 4 was stolen from me while at a Starbucks in Paris. It was on the table I was sitting at. Two girls came up and spoke to me and put a piece of paper in front of me and at this point must have taken the phone. I told them I didn't speak French, they left and by the time I had noticed my phone was missing they were gone.
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Cover your stolen or damaged gear and tech.
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If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone: +61 2 8263 0470 or Phone: +61 2 8292 1470 (reverse charges via an operator from anywhere in the world)
Contact the teamHere are our most frequently asked questions about buying travel insurance for baggage. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Before your trip, check the latest government advice for any travel alerts for your destination.