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If your passport is stolen while you’re on your trip follow this guide on what to do next. Rest assured knowing that our policies may help cover your extra costs while you arrange an emergency replacement passport.
Here’s what you need to do:
Report the incident to the relevant authorities and make sure you get a report from them. Relevant authorities may include:
Important: For some countries, it may be an offence not to report the loss or theft or your passport as soon as you learn of the loss. It may also affect your travel insurance cover if you don't report it immediately. Contact us if you need help.
Check the process to apply for an emergency or replacement passport with the nearest Australian embassy. To organise a replacement, you may need:
If you need to travel to a different location to apply in person or collect your emergency passport, you should arrange to do this.
As soon as you know that any of your travel plans are going to be affected, contact any accommodation, tour, transport and other providers to rearrange or cancel any plans you may have.
Make sure you get confirmation from them in writing of the changes or cancellation, and keep receipts and details of any refunds or extra fees paid.
You'll need to keep all official reports you were given and all original receipts as evidence to support a claim on your travel insurance policy, including your itineraries and booking and cancellation confirmations for any affected transport, accommodation and additional expenses.
In the event of a claim, provide all your supporting documentation such as receipts.
Our policies may cover you for the official processing fees to replace your passport if it got lost, stolen or was accidentally damaged.
If your trip is interrupted as a result of your passport being stolen, lost or accidentally damaged, we may cover you for reasonable and necessary additional travel and accommodation expenses incurred to replace these items. You can find more information in the Product Disclosure Statement (PDS).
If you have any questions about what's covered and not covered, feel free to contact us.
This is a summary only. It does not include all terms, conditions, limitations and exclusions of the plans described. Please carefully read your PDS for a full description of coverage. If you have any questions, please get in touch.
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Take the pain out of medical costs.
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Cover your stolen or damaged gear and tech.
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If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone: +61 2 8263 0470 or Phone: +61 2 8292 1470 (reverse charges via an operator from anywhere in the world)
Contact the teamBefore your trip, check the latest government advice for any travel alerts for your destination.