The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
For information relating to policies purchased prior to 03 February 2022, please check the PDS provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 03 February 2022 please see below.
Maybe you’ve decided not to travel after all, or your plans changed right after you bought the policy. All our policies are subject to a period within which you may be able to cancel your policy without any penalty. Check your PDS for details on what this period is. Outside of this period, if you want to cancel your policy, you can contact us.
If you cancel your policy with World Nomads within this period, we will refund your premium as long as you aren’t using your policy in any way. This could mean that you haven’t yet:
If you’re not sure what you want to do, as time is of the essence, please contact us and we can help further explain the options available to you.
If you are eligible to cancel your policy during this period, you can cancel it by:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Before your trip, check the latest government advice for any travel alerts for your destination.