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World Nomads is currently owned by ‘nib’ and is in the process of being sold to IMG, a global travel insurance provider. This is a change in ownership, but not a change to how your policy works today as outlined in this letter.
The sale of the international brand of nib’s travel insurance business, World Nomads, reflects nib’s strategic priority to simplify its portfolio and focus capital and capability on its core health insurance and health adjacent businesses in the Australian and New Zealand markets.
No. Rest assured your current travel insurance plan will continue as normal, with the same coverages, terms and conditions.
No. Your Annual Plan will continue as normal, with the same coverages, terms and conditions.
IMG® (International Medical Group®), a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. The preeminent provider of travel and health safety solutions, IMG offers a wide range of insurance programs, including international private medical insurance, travel medical insurance, and travel insurance, as well as enterprise services, including insurance administrative services and 24/7 emergency medical, security, and travel assistance. IMG’s world-class services, combined with an extensive product portfolio, provide Global Peace of Mind® for travelers, students, missionaries, marine crews, and other individuals or groups traveling, working, or living away from home. For more information, please visit www.imglobal.com.
No. You don’t need to do anything. Everything will continue as normal.
If you buy a new plan after the sale takes place, it will be issued by IMG. This won’t affect the level of coverage you receive or the non-insurance services that are automatically included.
Your plan details and personal information, including all individuals covered under the plan, will be securely transferred to IMG so that your coverage can continue and you can continue to receive services.
Your information will continue to be handled in line with applicable data protection laws, our global privacy policy and where applicable the policy in your country of residence. It will also continue to be shared with relevant partners (such as the plan insurer) and, for a period, with nib to support a smooth transition.
You have the right to object to your data being transferred to IMG, however if you have an active policy with us at the time of the sale completing, it may need to be cancelled as continuity cannot occur without your data.
There is no change to how you make a claim. Any existing or new claims will continue to be handled as normal and will not be affected by this change.
You can read more on how to make a claim here.
No. Once completion occurs, your plan that you purchase from World Nomads will remain administered by Trip Mate (currently being rebranded as Redion) and underwritten by US Fire. This is to ensure continuity of service in accordance with your plan.
No. The sale of World Nomads is unrelated to the rebranding of our claims administrator.
Trip Mate is rebranding to "Redion," but the company itself is not changing. This is simply a name change and will not impact customers, claims handling, or the services provided.
World Nomads is currently updating its website and materials to reflect the new name, effective January 1st, 2027.
If you have any questions or need help, you can contact Customer Service Team by email or phone. Any existing questions or complaints will continue to be handled without disruption.
You can also continue to use the contact details provided in your plan documents. They will remain unchanged post completion of the sale of the World Nomads business to IMG.
Before your trip, check the latest government advice for any travel alerts for your destination.
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