On September 8, 2023, Morocco was struck by an earthquake affecting Marrakesh and the surrounding area. If you purchased a plan before September 8, 2023, the plan includes benefits that may provide coverage or assistance if you are directly affected by the earthquake. Below are some examples. Please note this is not a full list of all coverages and terms. To fully understand the coverages and how the plan may be able to assist you or your insured traveling companion, please contact Trip Mate, our travel insurance provider.
You could be reimbursed for your pre-paid, forfeited, non-refundable payments or deposits made for your travel arrangements if you cancel your trip due to:
Reimburses the pre-paid, unused, non-refundable land or water expenses you’ve paid to travel suppliers for your trip, along with the additional airfare paid to join, rejoin, or return home, if you must interrupt your trip due to:
If you are delayed 6 hours or more en route to or from your trip due to the covered reason below, the plan reimburses pre-paid, unused, non-refundable land and water accommodations; along with meals, lodging, local transportation, and other items. Covered reasons include:
In the unlikely event you need medical assistance, the plan would reimburse reasonable and customary medical expenses if you incur covered medical expenses for necessary treatment for an accidental injury that occurs during your trip.
The plan provides coverage for medically necessary evacuations. The evacuation should be authorized and arranged by Generali Global Assistance. A medical evacuation means:
You may be reimbursed for transportation expenses if there is a natural disaster. Reimbursement is for expenses related to you going to the nearest place of safety (determined by Generali Global Assistance) if you leave your host country within seven (7) days of your host country or US government issuing a disaster notice advising to evacuate the area.
As always, your safety is our utmost concern. If you need help while on your trip, please do not hesitate to reach out to our emergency assistance partner Generali Global Assistance.
Please reach out to our partner Trip Mate if you have questions about your coverage. Trip Mate will be able answer questions regarding how coverage would apply to your specific situation.
We’re here to help if you have a question about travel insurance. We’re available:
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.