The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
On Saturday 7 October 2023, Hamas led a terrorist attack into Israel. At the date of publication of this alert, military conflict between the two is ongoing.
If you’re already travelling
If you hold a policy from World Nomads and require emergency assistance due to this event, please contact our Emergency Assistance team at Generali Global Assistance, at +1-954-334-8143, as soon as it’s practicable and safe to do so. Your policy may provide coverage if you need to evacuate from the area.
For the latest advice for travel to Israel, visit https://travel.state.gov
If you’re planning to travel in these regions
Your policy can continue to offer coverage in line with the policy terms and conditions. The policy offers coverage based on specific, listed insured events.
Policy exclusions for Trip Cancellation, Trip Interruption, Trip Delay, Accidental Death & Dismemberment, and Emergency Accident and Sickness Medical Expense still exist for:
- war and invasion whether war is declared or not;
- participation in any military maneuver or training exercise.
If you’re planning on cancelling travel to these regions
Your policy can continue to provide coverage per the terms and conditions. It’s important to note that trip cancellation benefits are available for:
- A Terrorist Incident that occurs in Your departure city or in a city listed on Your Trip itinerary and within thirty (30) days prior to Your Scheduled Departure Date.
All other terms, conditions, limitations and exclusions continue to apply.
Before planning travel, please check the government advice applicable to your policy and monitor media coverage.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, tour operator, cruise company or travel agent for assistance in the first instance.
If you have any other queries, please get in touch.
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We’re here to help if you have a question about travel insurance. We’re available:
- Monday-Friday: 8 AM - 9 PM EST
- Saturday-Sunday: 9 AM - 6 PM EST
Contact us
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.