For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
All our plans are subject to a period within which you may be able to cancel without any penalty. This period is called a “free look” or review period. This is the time to examine your plan documents in greater depth to see if it’s the right match for your travels.
If you are not satisfied for any reason, you may cancel your plan within 10 days after you purchased (15 days for MO residents, 14 days for WA residents) by providing us a cancellation notice. We will refund your plan cost provided you have not used it any way. You also must not have departed on your trip or filed a claim under this plan.
For members: Log into your membership and select the relevant plan. If you’re within the free look period and haven’t made a claim, there should be an option to cancel. Don’t see your plan but have a membership? You might have purchased as a guest. You’ll need to contact us to request a membership merge.
For guests (and members): Contact us, and we’ll assist with cancelling your plan for you.
You should receive your refund within 7 – 10 business days.
We’re here to help if you have a question about travel insurance. We’re available:
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.