For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
No one expects anything to go wrong before their trip begins, but pre-travel hiccups happen more often than you might think. If you need to delay, cancel or reschedule your trip due to a covered reason, you may be able to make a claim under your travel insurance* plan.
All World Nomads insurance plans include trip cancellation cover if you’ve cancelled for a covered reason. Some of these reasons include:
Our Explorer and Epic insurance plans also offer optional add-on ‘cancel for any reason’ (CFAR) coverage if you purchase your plan within the time sensitive period. In this case, benefits may be paid for 50%-75% of prepaid and non-refundable deposits and payments you made towards your canceled trip for a wider range of reasons. Broke up with your partner? You can safely cancel your trip. Sick dog? You don’t have to go. Change your mind about traveling? There’s no judgment here.
If you have to reschedule your trip because your tour operator has changed the dates, travelers who’ve purchased Explorer or Epic insurance plans may be eligible for trip exchange benefits. That means you may be reimbursed for any non-refundable costs related to details you have to rearrange, such as accommodation, bookings or flights.
Keep in mind that conditions apply and not every cancellation or trip exchange scenario is covered. Last-minute cancellations less than two days before departure, for example, aren’t covered. Compare the plans to see which one best suit your needs and get a quote.
If you need to cancel for a covered reason (and you didn’t purchase CFAR), you may be able to be reimbursed for pre-paid, non-refundable travel arrangements that you didn’t use. These could include accommodations, flights and tours.
You’ll need to notify your travel suppliers and World Nomads within 72 hours and send the following documentation with your claim:
Claims can be reimbursed only for trip expenses paid in cash, credit or check (deposits and payments made in vouchers or mileage points don’t qualify for coverage).
We’re here to help if you have a question about travel insurance. We’re available:
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.