For residents of UK
On Tuesday, 29 October 2024, flash flooding caused by torrential rainfall swept across southeast Spain. Weather agencies estimate that about a year’s worth of rain fell in the span of 8 hours. The Spanish military has deployed in the region to assist with recovery efforts, due to damage caused by the flooding.
In addition, the Spanish government has established a crisis committee and declared three days of mourning for the floods. Disruption to travel is anticipated, as trains and airlines have suspended operations due to the flooding.
Policies purchased after this became a known event will not provide cover for losses incurred. We consider a known event as something that was widely reported in the media (in this instance the morning of October 30, 2024).
If you’re already travelling
If you hold a policy with us and require emergency medical assistance due to this event, please contact Emergency Medical Assistance team as soon as it’s practical and safe to do so.
For the latest advice, visit https://www.gov.uk/foreign-travel-advice.
How does this event affect your cover
Policies purchased after an event occurs will not provide cover for any losses which arise in relation to that event.
If you already have a policy with us, coverage is available subject to the policy terms, conditions, limits and exclusions.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy, you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
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Before your trip, check the latest government advice for any travel alerts for your destination.