The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
For policies purchased on or after 1 September 2021
Emergency Assistance
For 24/7 Emergency Assistance team contact:
- Phone: +44 (0) 20 3093 1750
- Email: worldnomadsassist@axa-assistance.com
- Open: 24 hours, 7 days a week
Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified.
You'll need the international dialing code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and local phone number handy when you call.
For policies purchased before 1 September 2021
Travel and medical assistance is available by our emergency assistance team 24 hours a day, 7 days a week.
For 24/7 Emergency Assistance contact:
- Phone: +61 2 8263 0470 or +353 21 237 8005 (call reverse charge via a local operator) or
- Phone: 0800 260 5081 (free call from the UK)
- Email: assist@worldnomads.com
Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified. You'll need the international dialing code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and local phone number handy when you call.
If you have any further questions please contact us.
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Contact our Emergency Medical Assistance Team
For help in an emergency, contact the Emergency Medical Assistance Service. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
_________________
For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
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For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
_________________
For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
worldnomads.clms@collinsoninsurance.com
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For policies purchased before 27 June 2024:
Before your trip, check the latest government advice for any travel alerts for your destination.