The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
As we've recently changed our insurer, please select the date you bought your policy:
Policies purchased on or after 27 June 2024
Policies purchased after 1 September 2021 up to 26 June 2024
For policies purchased on or after 27 June 2024:
Your policy mentions two kinds of excess:
- A waiting period is the period of time you have to wait before certain kinds of cover are available.
- A policy excess is an amount of money that is deducted from any claim payouts.
For UK residents, the excess is applicable for each insured person making a claim, per insured event (unless it is stated otherwise), as follows:
- Section 7 Trip Disruption: £100
- Section 8 Medical: £100
- Section 9 Personal Belongings: £100
- Section 10 Personal Accident and Personal Liability: £100
- Section 11 Adventure, Study, Work and Volunteer: £100
Depending on what you claim for, the policy excess is applied per person, per insured event. This excess may be deducted from any payouts, or you may have to pay the excess before a claim is payable to you. Sorry, it's not possible to buy out the excess. The summary of cover in your policy wording lists the policy benefits and the excesses that apply to each.
For policies purchased from 1 September 2021 uo to 26 June 2024 insured with Inter Partner Assistance S.A (UK Branch):
Your policy mentions two kinds of excess:
- A time excess/waiting period is the period of time you have to wait before certain kinds of cover are available.
- A policy excess is an amount of money that is deducted from any claim payouts.
Depending on what you claim for, the policy excess is applied per person, per insured event. This excess may be deducted from any payouts, or you may have to pay the excess before a claim is payable to you. Sorry, it's not possible to buy out the excess. The summary of cover in your policy wording lists the policy benefits and the excesses that apply to each.
Was this article helpful to you?
Related Articles
View moreWe can help you...
Can't find the answer you are looking for?
Contact us- All contact details
- Emergency Assistance Contact
- Claims contact
Contact our Emergency Medical Assistance Team
For help in an emergency, contact the Emergency Medical Assistance Service. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
_________________
For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
_________________
For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
_________________
For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
worldnomads.clms@collinsoninsurance.com
_________________
For policies purchased before 27 June 2024:
Before your trip, check the latest government advice for any travel alerts for your destination.