Guidelines & Required Documentation for Your Claim

The documents you will need to send into our claims team will depend on what type of claim you are submitting.

You will need to upload all available documents as digital documents or send to our claims team before your claim can be assessed.

Here are some examples of documents required:

Medical claims

Original receipts for medical consultations, treatment and medications must be provided as well as any other additional supporting documentation required (dependent on the circumstances and nature of your medical claim).

Cancellation claims

Cancellation invoice, original tickets and booking forms/ receipts and any other additional supporting documentation (depending on the reason for the cancellation).

Personal Baggage claims

Original receipts and/or proof of ownership and value, plus written proof of the incident from police, the accommodation management, tour operator or carrier (e.g property irregularity report from carrier).

Proof of ownership could be a credit card statement that shows the purchase of the item, a warranty for the item or any other documentation you might have which confirms your ownership of the particular item.

Last updated: Jun 26, 2024 01:36 AM

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