Who pays depends on what’s happened!
If it’s an emergency situation where hospital admission and/or medical evacuation is required, we'll cover these costs upfront (provided the incident is covered as per the policy wording, of course).
You, a member of your travelling party, a friend or a close relative must contact our 24/7 Emergency Medical Assistance team as soon as possible to confirm cover, manage costs and any potential claim if you:
- Have been admitted to hospital as an in-patient for at least one night's stay;
- Get medical treatment or need ongoing treatment overseas;
- Are injured, are hospitalised or suffer psychological trauma in an assault; or
- Need emergency transport, medical repatriation or a medical escort.
If it's not an emergency (e.g. you see the doctor at the local medical centre), then you would pay upfront and make a claim online once all treatment is complete.
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- Emergency Assistance Contact
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Contact our Emergency Medical Assistance Team
For help in an emergency, contact the Emergency Medical Assistance Service. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
_________________
For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
_________________
For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
_________________
For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
worldnomads.clms@collinsoninsurance.com
_________________
For policies purchased before 27 June 2024:
Before your trip, check the latest government advice for any travel alerts for your destination.