How to Make a Claim: Step-by-Step Guide | World Nomads

If you have to make a claim, the easiest way is to claim online. The following guide will step you through how to do this. 

Please select the date you bought your policy to access the right information:


For policies purchased on or after 27 June 2024

1. Gather your receipts

It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Claims must be submitted within 60 days of the date of your trip return. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.

2. Sign in

Sign into your World Nomads membership. Use the links to 'Make a claim' once signed in to your membership dashboard.

3. Make a new claim

Select the policy you wish to claim against. If you're having trouble finding your policy, contact us and we'll check your membership. You may have purchased it as a guest or under a different email address so your policy won't show up in your membership.

4. Tell us what happened

Simply follow the prompts and answer all the questions relevant to your claim to tell us who was involved, what happened and when.

You may also need to:

  • List your expenses: List each expense for the amount shown on your receipt/invoice and answer all other questions.
  • Add your bank details: Upload your documentation, receipts, invoices or other proof of your expenses

5. Review your claim

Check your claim details or edit your claim before you submit it if needed.

6. Submit your claim

The claims team managed by Collinson Insurance Solutions Europe Limited will review your claim and let you know if they need extra documentation. It can take up to 10 business days to hear from them, depending on how busy they are, so please be patient.

7. Communicate with the claims team

You can also contact the claims team if you've got questions about your claim.


For policies purchased on or after 1 September 2021

1. Gather your receipts.

It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.

2. Sign in.

Sign into your World Nomads membership. Use the links to 'Make a claim' once signed in to your membership dashboard.

3. Make a new claim.

Select the policy you wish to claim against. If you're having trouble finding your policy, contact us and we'll check your membership. You may have purchased it as a guest or under a different email address so your policy won't show up in your membership.

4. Tell us what happened

Simply follow the prompts and answer all the questions relevant to your claim to tell us who was involved, what happened and when.

You may also need to:

  • List your expenses: List each expense for the amount shown on your receipt/invoice and answer all other questions.
  • Add your bank details: Upload your documentation, receipts, invoices or other proof of your expenses

5. Review your claim:

Check your claim details or edit your claim before you submit it if needed.

6. Submit your claim

The claims team managed by Inter Partner Assistance S.A will review your claim and let you know if they need extra documentation. It can take up to 10 business days to hear from them, depending on how busy they are, so please be patient.

7. Communicate with the claims team

You can also contact the claims teamon if you've got questions about your claim.


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Contact our Emergency Medical Assistance Team

For help in an emergency, contact the Emergency Medical Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchased on or after 27 June 2024:


+44 (0) 144 444 2021

_________________

For policies purchased before 27 June 2024:


+44 (0) 203 093 1750

Email

For policies purchased on or after 27 June 2024:

worldnomads.assist@collinsoninsurance.com

_________________

For policies purchased before 27 June 2024:

worldnomadsassist@axa-assistance.com

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchased on or after 27 June 2024:


+44 (0) 333 333 7479

_________________

For policies purchased before 27 June 2024:


+44 (0) 20 3093 1750

Email

For policies purchased on or after 27 June 2024:

worldnomads.clms@collinsoninsurance.com

_________________

For policies purchased before 27 June 2024:

https://worldnomads.uk.axa.travel/