Please select the date you bought your policy:
If you’ve tried to lodge a claim via World Nomads’ member portal and it’s just not working – whether it be poor WIFI, no WIFI or no computer - you have two options.
You do not have to lodge your claim as soon as you incur some unexpected expenses – you can do it later when you return home or reach a location where there is good WIFI or computer facilities.
If you would like to get your claim underway, and lodge it as soon as possible, then you can contact the Claims Services team which is managed by the insurer Inter Partner Assistance S.A., who can take your claim details over the phone or by visiting their website. Their details are:
Opening hours: Monday - Friday 9:00am - 5:00pm (BST/UTC)
Phone: +44 (0) 20 3093 1750
Visit: worldnomads.uk.axa.travel to claim online
World Nomads understands that at times you might not have any access to internet or you’ll be in a location where Wifi is not very reliable. If you find yourself in this situation, please follow the following instructions:
To settle your claim, World Nomads is going to need certain documents and evidence from your travels.
If you have internet up and running then email us at claimsGBR@worldnomads.com for a form or alternatively you can download a claims form if your internet connection is unreliable.
In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can.
Please check through your form thoroughly and then send your completed claim form together with original supporting documents and keep a copy for your records.
Alternatively, mail your documents to:
Travel Claims
nib Travel Services
City Quarter, Lapps Quay
Cork
T12 Y3ET
As always, if you’re unsure of something please contact us and take the time to read your policy to understand the terms, condition, limitations and exclusions
For help in an emergency, contact the Emergency Medical Assistance Service. They are available 24 hours a day, 7 days a week.
For policies purchased on or after 27 June 2024:
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For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
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For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
_________________
For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
worldnomads.clms@collinsoninsurance.com
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For policies purchased before 27 June 2024:
Before your trip, check the latest government advice for any travel alerts for your destination.