When your illness or injury stops you in your tracks and you have to get home for treatment
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For information relating to policies purchased prior to 14 July 2021 12:00am UTC, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 14 July 2021 please see below.
Our intrepid global travelers often go to places off-the-beaten-track. Unfortunately, off-the-beaten-track can also mean limited medical support.
That’s when World Nomads can help with travel insurance. Our 24/7 Emergency Assistance team can help when you are overseas and can get you to the medical care you need, when you need it.
If you are ill or injured and need help getting medical assistance the first step is always to contact our Emergency Assistance team and let us know what is going on.
Depending on what's happened to you, we can:
All our plans include emergency medical cover for travelers who get sick with COVID-19 while overseas (excluding pre-existing medical conditions, as outlined in the Policy Wording). If you are diagnosed with COVID-19 while overseas your benefits may include:
If you have purchased the Explorer Plan, you may have some cover for trip cancellation events which are outside of your control and caused by:
Our article ‘What’s Covered for Coronavirus’ explains the benefits available if you get COVID-19 and need urgent assistance.
Important: Before you agree to any transportation back home, you must ensure it has been approved by us or you will not be covered. In addition, we will not cover you for:
The policy isn’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
It’s essential that you get in contact with our 24/7 Emergency Assistance teams teams as soon as possible, so that our teams can support you from the time you fall sick or get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
Skiing at Squaw Valley, Lake Tahoe, CA, USA. On an intermediate run, clipped into a snow drift and tumbled over landing on shoulder. Shoulder dislocated. Taken to Squaw Valley Medical Clinic and given x-rays then had the shoulder put back into place.
Protect your hard earned vacation from unexpected cancellation before you leave home.
We’ve got your back.
Take the pain out of medical costs while traveling overseas.
We’ve got your back.
We'll get you to hospital quickly.
Help starts here.
Cover your stolen or damaged gear and tech.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)
Here are our most frequently asked questions. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.
Before your trip, check the latest government advice for any travel alerts for your destination.