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If a family member or close relative at home suddenly falls ill, it’s understandable you may not want to continue your travel plans.
Whether you’ve booked but not left yet or are halfway through your trip and need to fly home, here’s what to do when you have no option but to cancel your trip to be by the side of someone you care about.
As soon as you know a close relative is ill and you are unable to travel or have no choice but to curtail your trip after you’ve left, you must try to rearrange any pre-booked or pre-paid accommodation, transport, or tours, or if necessary, cancel them.
The best way to support your claim is to provide satisfactory written evidence.
Written evidence needs to come from an independent third party and confirm all relevant information, such as the circumstances relating to cancellation, costs incurred, and that pre-paid expenses were non-refundable.
Required Documents Include:
Be sure to keep all relevant itineraries, receipts, and booking and cancellation confirmations from your tour provider/s and carriers.
If you make a claim you must be able to show that the event was unforeseen, unexpected, and occurred after you booked or paid for your travel arrangements and purchased your travel insurance policy.
This is where keeping your itineraries and receipts comes in handy — and can help keep your claim hassle-free. They’ll be able to confirm your intended destinations, dates of purchase, booking and cancellation costs, etc.
If a close relative in your Country of Residence is sick with, and hospitalized due to, COVID-19 and you have to cancel your trip, we may be able to help.
We offer Standard and Explorer Plans, each with different levels of cover. If you’ve purchased an Explorer plan we may be able to help with the costs of pre-paid travel arrangements if you have to return home to your Country of Residence if a close relative is hospitalized with COVID-19.
Like other illnesses, for a valid claim you must be able to provide satisfactory written evidence of diagnosis.
To find out what cover applies to you, read our What’s Covered for Coronavirus, which has all of the details, including benefit limits, conditions and exclusions.
It’s important to note coverage depends on your Country of Residence and varies between plans.
If you’re still unsure what to do if you need to cancel your trip because someone at home is sick, we’re here to help answer your questions. Check out our Help Centre that has FAQs on diverse topics that will answer any of your questions. If you are still unsure you can get in touch and we’ll help you work through things.
And in case of an emergency, our experienced Emergency Assistance Team is available to help you navigate any medical issue 24 hours a day, 7 days a week.
Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states, or provinces. Please carefully read your Policy Wording for a full description of coverage.
Protect your hard earned vacation from unexpected cancellation before you leave home.
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Take the pain out of medical costs while traveling overseas.
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We'll get you to hospital quickly.
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Cover your stolen or damaged gear and tech.
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Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)
Before your trip, check the latest government advice for any travel alerts for your destination.