When your illness or injury stops you in your tracks & you have to get home for treatment.
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When a condition is truly life-threatening and the local hospitals can't look after you, or if we decide you need to be bought home for further treatment, there's cover in World Nomads travel insurance policies to bring you home to recover. That can be anything from an air ambulance a private jet, hiring a doctor, a nurse, a pilot and a co-pilot, and flying you to a hospital where they can deal with your condition), to an upgrade.
If you’ve selected the policy for the activity you’re doing and we believe it’s medically necessary to bring you home for ongoing treatment, there’s cover in all of our policies for:
It's important to note that you need to contact our 24/7 Emergency Assistance Team before making any plans, regardless of what your treating doctor says. Our team are experts in this field, with the help of treating doctors the experienced members of the EA team can work out what's best for you... and, if you need to move, it can be prepaid so the money doesn't come out of your pocket.
First up, if we can, we'll use your existing ticket home. Date changes, and upgrades are often the most effective way to do this. You won't be able to claim that flight. Likewise, if we buy you a new flight, you can't claim for your unused flight home either.
Travel insurance isn’t designed to cover everything. Common claims we see where there's no cover include:
For more information check out our article on medical transport and repatriation and read your policy carefully before you buy.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
It’s essential that you get in contact with our 24/7 Emergency Assistance Teams as soon as possible, so that our teams can support you from the time your fall sick of get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
I went to the supermarket. When I got inside I was feeling strange, - stomach pain, light headed, clammy, loss of sight and part of hearing, went outside to get some air, thinking maybe my blood sugar was low. I went inside and got one of the clerks to get me a juice. I sat down on the ground because I was feeling weak. The guy brought me the juice I had some, stood up to pay then passed out. I don’t remember hitting the ground, but woke up to people around me and somebody on the phone to the ambulance. I didn’t want them to call but they said I hit my head pretty hard that it bounced off the ground.
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If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
From New Zealand & Overseas:
+61 2 8263 0470 or
+61 2 8292 1470
(reverse charges via an operator from anywhere in the world)
Within Australia (Free call): 1800 611 210
Here are our most frequently asked questions. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
Before your trip, check the latest government advice for any travel alerts for your destination.