The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
On 24 February 2022 the Russian military crossed the Russia/Ukraine border and at the date of publication of this alert, military conflict between the two countries is ongoing.
If you’re already travelling and need assistance
If you’re a World Nomads traveller and are currently affected by this event, please contact our Emergency Assistance team as soon as it’s practicable and safe to do so.
For the latest advice on travel in Russia and Ukraine, visit NZ Safe Travel.
If you’re planning to travel to Russia or Ukraine
World Nomads does not currently offer travel insurance to Russia or Ukraine.
Your policy will only offer cover for the destinations listed on your Certificate of Insurance, and it also specifically lists destinations that are not covered, which can include Russia and Ukraine.
Even if you have a policy which lists Russia as a destination, or you have a broader region listed, including Europe, although your policy can continue to offer cover in line with the policy terms and conditions, you must be aware that policy exclusions still exist:
- for consequences of hostilities, whether war is declared or not;
- for choosing to travel to or remain in a destination where there are travel warnings in place; and
- where making payments would expose the insurer or reinsurer to any sanction, prohibition or restriction.
All other terms, conditions and exclusions continue to apply.
Before planning travel, please check the Government advice applicable to your policy and monitor media coverage.
If you have any other queries, please get in touch.
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