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After passing through the U.S Virgin Islands, Tropical Storm Dorian is now expected to make landfall along Florida’s east coast.
As this event is now being reported in the media, there is no cover for claims arising from this storm for policies purchased after 6:00pm (NZST) on 29 August 2019.
If your Certificate of Insurance was issued before this time and date, cover may be available if your travel is impacted by this event. Please check your policy for more details or contact us.
In the event of a claim, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred.
If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.
In the first instance, if you think your travel plans might be affected you should first:
If you’re in an emergency situation, injured or ill and need help, contact the 24/7 emergency assistance team as soon as possible. Their details are listed on your Certificate of Insurance.
If you have any other concerns, please contact us.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Please select your country of residence