The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
On Saturday 7 October 2023, Israel declared a state of war in response to an attack by Hamas. At the date of publication of this alert, military conflict between the two is ongoing and many foreign nationals have been caught up in the conflict.
How does this war affect your cover?
If you hold a policy from World Nomads, are in Israel and require emergency assistance due to this event, please contact our Emergency Assistance team as soon as it’s practicable and safe to do so.
For the latest advice for travel to Israel, visit https://safetravel.govt.nz
Our policies do not provide cover for any losses which arise from:
- Hostilities or any act of war; and/or
- Your choice to travel to, or remain in a destination where there are Do Not Travel warnings in place.
This does not affect coverage under our policies for travel to other regions or destinations subject to the policy terms and conditions.
All other terms, conditions, limitations and exclusions continue to apply.
If your travel plans are affected
- We understand this can be a stressful situation for travellers but it’s important to listen to local news reports and the advice of local authorities if you are already in the war zone.
- Before planning travel, we recommend you check the government advice applicable to your policy and monitor media coverage for the destinations you intend to travel to.
- If you’ve not left but already booked your travel and need to change your travel arrangements, please contact your airline, cruise company or travel agent for assistance in the first instance.
If you have any other queries, please get in touch.
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