By telling us your country of residence we are able to provide you with the most relevant travel insurance information.
Please note that not all content is translated or available to residents of all countries. Contact us for full details.
On Thursday, 3 July 2025, due to French Air Traffic Control Strikes, Ryanair and EasyJet announced they would cancel hundreds of flights to and from France, and over French airspace. Disruption to travel is anticipated due to this strike.
If you hold a policy with us and require emergency assistance due to this event, please contact our Emergency Assistance team as soon as it’s practicable and safe to do so.
For the latest advice, visit https://www.safetravel.govt.nz/.
Policies purchased after an event occurs will not provide cover for any losses which arise inrelation to that event.
If you already had a policy with us, coverage may be available subject to the policy terms, conditions, limitations, and exclusions.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Please select your country of residence