Updated Travel Advice - 10am 29 June 2018, AEST
Mt Agung in Bali continues to be active. The official exclusion zone is still in place and the probability of further disruptions due to this activity is known. A number of flights have recently been cancelled or postponed. The cover cut-off below remains in place.
Eruption of Mount Agung, Bali, Indonesia - Advice 10am, Wednesday 22 November 2017, AEDT
Mount Agung, Bali, Indonesia has begun erupting smoke and ash. An official exclusion zone remains in place that in some places extends to 7.5 kilometres from the volcano. We are now issuing a cover cut-off for claims arising from this known event.
For policies purchased up to 10:05pm (NZDT) on Tuesday 21 November 2017, cover is available where you have no option but to change your travel plans because your service provider cancels or restricts services as a result of any volcanic activity. Where your trip has not yet begun, cover is available for the lesser of rearrangement or cancellation costs.
Where travel has begun and you have no option but to change your travel plans, your policy covers the following benefits when they are listed under the plan you have purchased: medical expenses overseas; cancellation costs or additional travel and/or accommodation expenses necessarily incurred and resulting directly from a provider cancelling or restricting your scheduled public transport services.
For policies purchased after 10:05pm (NZDT)on Tuesday 21 November 2017,cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.
This restriction of cover also applies to any travel plans made or changed after 10:05pm (NZDT) on Tuesday 21 November 2017 where you are impacted by the volcanic activity.
We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.
Emergency Assistance
If you have an emergency, please contact our emergency assistance team as soon as possible on:
1800 611 210, +61 2 8263 0470, +61 2 8292 1470 or via email assist@worldnomads.com. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:
- Air New Zealand 0800 737 000
- Qantas Airways +64 9 3578900 (in Auckland); 0800 808 767
- Virgin Australia +61 7 3295 2296
- Jetstar Australia +61 3 9645 5999
- Bureau of Meteorology www.bom.gov.au/info/vaac/advisories.shtml
Any Questions?
Please contact World Nomads Customer Service on 0800 NOMADS (0800 666 237) or +61 2 8263 0400 or via our website at www@worldnomads.com.
Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. Please submit your claim online through your membership or contact Cerberus Special Risks on 0800 807 717 or +61 2 8263 0487 or email: claimsNZ@worldnomads.com.
WorldNomads.com Pty Limited, ABN 62 127 485 198, AR 343027, is an authorised representative of Cerberus Special Risks Pty Limited, ABN 81 115 932 173, AFS Licence 308461. This is general advice, and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from www.worldnomads.com. This insurance is underwritten by certain underwriters at Lloyd's.
Updated information relating to volcanic activity of Mount Agung, Bali
(As at 5pm on Monday 30 Oct 2017, NZDT, this updates our alert posted on 20 September 2017 at 6pm NZST)
The alert status of the Mount Agung volcano was downgraded from a level 4 to a high alert level 3 following a decrease in seismic activity. An exclusion zone remains in place however has been reduced in radius.
A change in the level of volcanic activity shall be considered a new, unforeseeable event with regard to cover under your current travel insurance policy.
For a change in the threat level or activity of Mount Agung to occur after 5pm NZDT on 30 October 2017 and which causes direct disruption to travel bookings, cover shall be available under any policy purchased prior to that event.
We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.
Emergency Assistance
If you have an emergency, please contact our emergency assistance team as soon as possible onFor the latest travel advice, refer to:
- Air New Zealand 0800 737 000
- Qantas Airways +64 9 3578900 (in Auckland); 0800 808 767
- Virgin Australia +61 7 3295 2296
- Jetstar Australia +61 3 9645 5999
- Bureau of Meteorology www.bom.gov.au/info/vaac/advisories.shtml
Any Questions?
Please contact World Nomads Customer Service on 0800 NOMADS (0800 666 237) or +61 2 8263 0400 or via our website at www.worldnomads.com.Claims Information
Advice as at 6pm on Wednesday 20, September 2017, NZST
With the volcanic activity at Mount Agung, Bali, Indonesia increasing significantly and with recent extension of the evacuation zone around the volcano by Indonesian officials, we are now issuing a cover cut-off time in anticipation of travel and other services being impacted.
Mount Agung - What does travel insurance cover?
For policies purchased up to 6pm (NZST) on Wednesday 20 September 2017, cover is available where you have no option but to change your travel plans because your service provider cancels or restricts services as a result of any volcanic activity. Where your trip has not yet begun, cover is available for the lesser of rearrangement or cancellation costs.
Where travel has begun and you have no option but to change your travel plans, your policy covers the following benefits when they are listed under the plan you have purchased: medical expenses overseas; cancellation costs or additional travel and/or accommodation expenses necessarily incurred and resulting directly from a provider cancelling or restricting your scheduled public transport services.
Mount Agung - What's not covered by travel insurance?
For policies purchased after 6pm (NZST) on Wednesday 20 September 2017 cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.
This restriction of cover also applies to any travel plans made or changed after 6pm (NZST) on 20 September 2017 where you are impacted by the volcanic activity.
We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.
Emergency AssistanceIf you have an emergency, please contact our emergency assistance team as soon as possible on
+61 2 8263 0470, +61 2 8292 1470 or via email at assist@worldnomads.com. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:
Air New Zealand 0800 737 000
Qantas Airways +64 9 3578900 (in Auckland); 0800 808 767
Virgin Australia +61 7 3295 2296
Jetstar Australia +61 3 9645 5999
Bureau of Meteorology www.bom.gov.au/info/vaac/advisories.shtml
Any Questions?
Please contact World Nomads Customer Service on 0800 NOMADS (0800 666 237) or +61 2 8263 0400 or via our website.
Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. Please submit your claim online through your membership or contact Cerberus Special Risks on 0800 807 717 or +61 2 8263 0487 or email: claimsNZ@worldnomads.com.
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