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The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.

Thank you for your patience while we complete this work.

Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.

If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.

Am I covered by travel insurance if my cash has been stolen?

You may be covered for the theft of your cash. Read on to find out if this cover is applicable to you.

Yes! There’s cover but only if: 

  1. You are covered by the Explorer Plan; and  
  2. Your cash has been stolen under specific circumstances.

What does World Nomads cover if cash is stolen?

You can claim up to a maximum of NZD$250 (per policy – Explorer Plan only) for cash if stolen:

  • While you're carrying it
  • When it is supervised and within your reach and view.
  • From a locked safe, locked safety box or locked compartment, which is out of public view and public access, and where there's visible evidence of damage and forced entry.

What you need to do if your cash is stolen

  • Report the theft to the police  as soon as reasonably possible (and have them mention the signs of damage in their report). In addition, get the accommodation staff to see it and give you an official report. Also, take your own photos… it all helps.
  • When making a claim, you’ll need the police report, proof of the initial bank withdrawal, foreign exchange receipts or receipt numbers of travellers cheques, postal orders or money orders. Why? Because as much as we’d like to take your word for it, sadly there are people who try to pull a swiftie on us with cash, so we’re going to need to see some evidence. We’re a bit tough but it keeps premiums down for everyone. Hope you understand.
  • Any claim submitted will have the NZD$100 policy excess applied.

What’s not covered

There’s no cover for stolen cash if it’s been left unsupervised or if you don’t take reasonable care to protect it. That means if it’s in a backpack you put down to take a photo, or if it’s in a handbag hanging from the back of a chair in a busy restaurant - that kind of situation.

It’s a hassle, so why not follow our tips on keeping your money safe while travelling? Read them here.

This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.

Last updated: Jun 28, 2024 04:50 PM

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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 8:00am - 6:00pm (NZST/NZDT)
  • Saturday to Sunday closed (NZST/NZDT)

Contact us

Phone

Within New Zealand:
0800 666 237

From anywhere in the world:
+61 2 8256 1542

Within Australia:
1300 787 375

Email
infoNZD@worldnomads.com