For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
Your checked-in baggage and belongings have arrived... but not in quite the same state as you handed them over. If your bags or belongings have been damaged in transit, there’s cover to claim the cost of repair - or replacement if the damage can’t be repaired (with some exceptions – see ‘What’s not covered’).
This depends on what plan you buy (Standard or Explorer) and how many travellers are listed on your policy. Please refer to Policy Document for further detailas.
Watch the video to learn how our travel policy can provide cover for all of your tech gear during your travels.
Travel insurance is not designed to cover everything, so take the time to read the terms, conditions limits and exclusions in the Policy Document, particularly Section 4 – Your Belongings and the General Exclusions, so there are no surprises if you do need to use it.
The main things not covered are:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check the latest government advice for any travel alerts for your destination.