The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
Has an unexpected event caused you to cancel or re-arrange your trip before you even get started? Your policy can cover your cancellation or rescheduling fees for certain events, so read on to find out what conditions apply.
If something sudden and unavoidable has happened causing you to cancel or rearrange your trip before you leave home, there’s cover for your Trip Cancellation or Trip Interruption expenses but only if the reason follows an insured event.
Check that the reason you are cancelling or rescheduling is one of the 14 listed specified 'Insured Event' under Section 3 - Cancellation and Trip Interruption in the Policy Document.
Contact your travel service provider (e.g. airline or tour operator) as soon as possible and let them know if you are cancelling or rearranging your trip. Try and seek compensation from them or any offer to re-arrange or reschedule your travels (if this is an option depending on your reasons for cancelling) before incurring fees and making a claim.
When making a claim, you’ll need to show:
Travel Insurance is not designed to cover everything so take the time to read the full description of cover in the Policy Document for the full details on what’s not covered (particularly Section 3 Cancellation and Trip Interruption). This way there are no surprises if you need to use it. If you are unsure, please contact us for help.
Here are the main things that aren’t covered:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check the latest government advice for any travel alerts for your destination.