For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
Has an unexpected event caused you to cancel or re-arrange your trip before you even get started? Your policy can cover your cancellation or rescheduling fees for certain events, so read on to find out what conditions apply.
If something sudden and unavoidable has happened causing you to cancel or rearrange your trip before you leave home, there’s cover for your Trip Cancellation or Trip Interruption expenses but only if the reason follows an insured event.
Check that the reason you are cancelling or rescheduling is one of the 14 listed specified 'Insured Event' under Section 3 - Cancellation and Trip Interruption in the Policy Document.
Contact your travel service provider (e.g. airline or tour operator) as soon as possible and let them know if you are cancelling or rearranging your trip. Try and seek compensation from them or any offer to re-arrange or reschedule your travels (if this is an option depending on your reasons for cancelling) before incurring fees and making a claim.
When making a claim, you’ll need to show:
Travel Insurance is not designed to cover everything so take the time to read the full description of cover in the Policy Document for the full details on what’s not covered (particularly Section 3 Cancellation and Trip Interruption). This way there are no surprises if you need to use it. If you are unsure, please contact us for help.
Here are the main things that aren’t covered:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.