The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
If you've had to unexpectedly return back to New Zealand from your travels early you may have cover to help you resume your trip, getting your holiday back on track.
Trip resumption cover helps with reasonable transport and accommodation expenses to get you back on the road.
There may be trip resumption cover available to you if you've had to return home early because:
Before you even think about returning to where you left off, you must:
Finally, if a compassionate emergency visit has taken you to a country other than New Zealand, you can still resume your trip from this country, but we'll only pay the lesser of what it would cost to resume your trip from this country or from your Country of Residence.
For example: You’re a Kiwi travelling in France. You go to the USA for a compassionate emergency visit. To resume your trip, we’ll compare the costs to get you back to France from New Zealand and from the USA, and we’ll pay the lesser amount.
Travel insurance is not designed to cover everything - some things we don't cover include:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check the latest government advice for any travel alerts for your destination.