On Friday, 28 March 2025, at approximately 5:20pm AEDT, a 7.7 magnitude earthquake struck central Myanmar and surrounding regions including Vietnam and Thailand, followed shortly after by a 6.4 magnitude aftershock.
A state of emergency has been declared in multiple regions, with rescue operations commencing, along with efforts to provide humanitarian aid. As a result of the damage, disruption to travel and tourism services is anticipated.
Policies purchased after 6:00pm, 28 March, AEDT will not provide cover for losses arising from this event as it is now widely reported in the media. This does not impact cover provided by policies purchased prior to this date, subject to the terms of the policy.
This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
If you’re already travelling
If you hold a policy with us and require emergency assistance due to this event, please contact our international assistance team as soon as it’s practicable and safe to do so.
For the latest advice, visit US Department of State.
How does this event affect your cover
Policies purchased after an event occurs will not provide cover for any losses which arise in relation to that event.
If you already had a policy with us, coverage is available subject to the policy terms and conditions and exclusions.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
