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For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
It’s possible to amend, extend, or cancel your travel insurance policy. This can be done via your World Nomads membership or you can contact us and we can check your policy and make any changes available.
If the trip start date on your policy has not yet passed, and you haven’t made and don’t intend to make a claim, then you can change the trip start date to align with your new travel plans. You can only move your trip start date to a date that is up to 12 months after the date you purchased your policy.
You can amend the details or extend the policy via your World Nomads membership.
All policies are subject to a 21-day ‘cooling-off’ period within which travellers may be able to cancel their policy and obtain a full refund. If you want to cancel a policy within the cooling-off period, you can do so via your membership or by contacting us and we will refund your premium as long as you aren’t using your policy in any way.
Not using your policy means, for example, that:There is no premium refund if you wish to cancel your policy outside the cooling-off period unless exceptional circumstances apply (e.g. bereavement).
No refund is given if your trip has started or you have made a claim.
Remember, cancelling your policy means you won’t be eligible for any cover, and you won’t be able to make any claim under the policy. If you request and are granted a refund, your policy cannot be reinstated. To request a refund or for assistance when claiming, please contact us.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about your policy. We’re available:
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