For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
So, you want to start planning your next trip... but you're worried about COVID-19 and if your travel insurance will cover your expenses if you catch it. It’s smart to be prepared and taking the time to make sure you've got the travel insurance coverage you think you might need is always a good idea.
We have two plans, Standard and Explorer, and the benefit limits vary depending on which you purchase. Both plans can provide cover for emergency medical and some cancellation events.
If you, your friends or your family you’re travelling with fall ill with COVID-19 while on the road, our travel insurance may help you. On the Standard and Explorer Plan, we offer cover for:
It's important to note you need to contact our 24/7 Emergency Medical Assistance Team before making any plans, regardless of whether you’re already receiving treatment and what your treating doctor says. They can guide you to appropriate local medical facilities, and help set up direct payments so you’re not out of pocket. Their network has a global reach, so wherever you are, they can help.
If you are eligible for medical services in Europe under your European Health Insurance Card (EHIC), you will need to seek care under EHIC arrangements before claiming on your travel insurance.
In addition to the emergency medical expenses abroad and medical evacuation cover, we offer cover under the Trip Disruption section for some COVID-19 related events up to the benefit limits outlined in your policy wording for:
Cancellation costs: You may be able to claim for your cancellation costs, up to the benefit limit, if you have to cancel or curtail your trip because:
Traveller Tale:
“Our family of Nomads were in the UK when they got ill and were unable to travel on. As the hospital system wouldn't admit them as it was overwhelmed with Coronavirus cases they had to find help elsewhere. Our EA team facilitated payment for a doctor to see them in their hotel, and a nurse to visit daily to administer their treatment, they also helped reschedule their flights through their airline.” Australian family visiting the UK - Claim Paid was AUD$28,953.45.
Travel insurance isn’t designed to cover everything. Common claims scenarios where there's no cover include:
This is not a full list of what's covered and not covered. There are terms, conditions, limitations and exclusions that apply, so for more information, read your policy carefully before you buy and if you’ve still got a question, get in touch.
We’re here to help if you have a question about travel insurance. We’re available: